Next month, we wave off Tim Roberts as he embarks on his latest charity endeavour. In July 2010, Tim; KKP's lead field researcher, is travelling with a team of (self-funding) volunteers to teach Tag Rugby to children at schools in Zambia.

London Borough digs deeper to improve understanding of its customers.

KKP will be assisting it to answer questions relating to whether the service is offering enough.. or too little... targeting the right people and, vitally, who isn't accessing services, why and what can be done about it.